Privacy Policy — LuckJili

1. Introduction

This Privacy Policy ("Policy") describes how LuckJili ("we," "us," "our," or "the Platform") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the LuckJili online casino platform at luckjili.club and all associated services, applications, and features (collectively, the "Service").

LuckJili is committed to protecting the privacy and personal data of every player on our platform, including the hundreds of thousands of Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and across the archipelago who trust us with their information every day. This Policy is designed to be transparent, readable, and genuinely informative — not a wall of legal text designed to obscure what we actually do.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. By registering for or using the LuckJili Service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you have any questions about this Policy or about how LuckJili handles your personal data, please contact us at any time. Our contact details are provided in Section 14 of this Policy.

2. Personal Data We Collect

LuckJili collects personal data that is necessary to provide the Service, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Email address
• Mobile phone number
• Residential address
• Government-issued identification number (for KYC verification)
• Username and encrypted password

2.2 Financial & Transaction Data

• GCash account details (account name and number)
• PayMaya account details
• Bank account details for BPI, BDO, or Metrobank transfers
• Deposit and withdrawal history
• Transaction amounts, dates, and reference numbers
• Bonus and promotional credit history

2.3 Gaming & Activity Data

• Game session history, including games played, wagers placed, and outcomes
• Login and logout timestamps
• Session duration and frequency data
• Responsible gaming tool usage (deposit limits , cooling-off periods, self-exclusion requests)
• Customer support interaction history

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Unique device identifiers
• Cookie identifiers and session tokens
• Referring URLs and navigation paths within the platform

3. How We Collect Your Data

LuckJili collects personal data through the following means:

4. How We Use Your Personal Data

LuckJili uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your LuckJili player account.
• Service delivery: Processing deposits and withdrawals, enabling gameplay, and delivering promotions and bonuses you have opted into.
• Identity verification: Conducting KYC checks and age verification to confirm that all players are 21 years of age or older and are who they say they are.
• Legal compliance: Meeting our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming regulations.
• Fraud prevention: Detecting, investigating, and preventing fraudulent activity, cheating, collusion, and other prohibited conduct on the platform.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and administering self-exclusion and cooling-off requests.
• Platform improvement: Analyzing usage data to improve the performance, security, and user experience of the LuckJili platform.
• Marketing communications: Sending you promotional offers, game updates, and platform news where you have provided consent to receive such communications. You may opt out at any time.

LuckJili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

LuckJili processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contract with you — including account creation, payment processing, and game delivery — is carried out on the basis that it is necessary for the performance of the agreement between you and LuckJili.
• Legal obligation: Certain processing activities, including KYC verification, AML monitoring, and responsible gaming record-keeping, are carried out because LuckJili is legally required to do so under applicable regulations.
• Legitimate interests: LuckJili processes certain data — such as fraud detection signals, platform analytics, and security monitoring — on the basis of our legitimate interest in operating a safe, secure, and commercially viable gaming platform, provided that such interests are not overridden by your privacy rights.
• Consent: Where LuckJili relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

LuckJili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility to use the platform.
• Fraud prevention and security providers: Services that help LuckJili detect and prevent fraudulent activity, unauthorized access, and other security threats.
• IT and platform infrastructure providers: Cloud hosting, database, and technical service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, LuckJili may disclose personal data to competent authorities, including those responsible for AML and responsible gaming oversight in the Philippines.
• Professional advisors: Legal counsel, auditors, and other professional advisors, subject to professional confidentiality obligations.

7. Data Retention

LuckJili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, LuckJili applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• Gaming activity data: Retained for a minimum of three (3) years from the date of the activity, or longer where required for dispute resolution or regulatory compliance.
• Self-exclusion records: Retained for the full duration of the self-exclusion period and for a minimum of five (5) years thereafter, to prevent re-registration by excluded players.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent.

When personal data is no longer required for any of the above purposes, LuckJili will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

8. Data Security

LuckJili implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the LuckJili platform.
• Encryption of sensitive data at rest, including financial account details and identity documents.
• Role-based access controls limiting internal access to personal data to authorized personnel only, on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and responding to personal data breaches in a timely manner.

While LuckJili takes data security seriously and invests significantly in protective measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, LuckJili will notify you and the relevant authorities as required by applicable law.

You also play an important role in keeping your data secure. Please use a strong, unique password for your LuckJili account, enable any available two-factor authentication, and never share your login credentials with anyone.

9. Cookies & Tracking Technologies

LuckJili uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the LuckJili platform, helping us identify areas for improvement. This data does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the LuckJili platform. LuckJili does not use third-party advertising cookies or share cookie data with external advertising networks.

10. Your Privacy Rights

As a LuckJili player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details provided in Section 14.